How Downs Renos collects, uses and protects your personal information.
Downs Renos is a trading name of Ronnie Joon Constructions Pty Ltd ("Downs Renos", "we", "us", "our"). We are committed to protecting the privacy of the people we deal with. This policy explains how we collect, hold, use, disclose and protect your personal information, and how you can access or correct it or make a complaint.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). Even where an exemption might otherwise apply to a business of our size, we choose to follow these standards as a matter of good practice.
In this policy, "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable — for example, your name, address, phone number or email address.
Our details
Depending on how you interact with us, we may collect:
We generally do not collect sensitive information (such as health information). If we ever need to, we will only do so with your consent or as permitted by law.
Anonymity: Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym — for example, for a general enquiry. In most cases, though, we will need your contact details to provide a quote or carry out work.
We collect personal information in a number of ways, including:
Where reasonable and practicable, we collect personal information directly from you. If we receive information about you from someone else without you having asked us to be contacted, we will take reasonable steps to make you aware of this policy.
We collect, hold and use personal information to:
If you do not provide the information we ask for, we may not be able to provide a quote or carry out the work you have requested.
Our website may use cookies and similar technologies. A cookie is a small file stored on your device that helps a website recognise return visitors and understand how the site is used.
We may use these for essential site functionality and for analytics tools that help us understand how visitors use our site. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the website may not work properly if you do.
Our website may also contain links to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
We may disclose personal information to:
We do not sell your personal information.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes appropriate technical and organisational measures, and limiting access to those who need it.
Some of our service providers (for example, our email, software, cloud storage or payment providers) may store or process information on servers located outside Australia, including in the United States. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
We keep personal information only for as long as we need it for the purposes described in this policy or as required by law (for example, tax and building records must be kept for set periods). When we no longer need it, we take reasonable steps to destroy or de-identify it.
If a data breach occurs that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
From time to time we may contact you with information about our services, offers or updates. We will only send you marketing where we are permitted to do so, and every marketing message will include a way to opt out (unsubscribe).
Our marketing communications comply with the Spam Act 2003 (Cth). You can opt out at any time by using the unsubscribe link, replying "STOP" to an SMS, or contacting us using the details in section 11. If you opt out, we may still contact you about work in progress or matters we are required to communicate.
You can ask us to access the personal information we hold about you, or to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in section 11.
We will respond within a reasonable time. In most cases access is free, though we may charge a reasonable fee for the time and cost involved in some requests. If we refuse access or correction, we will tell you why in writing and how you can complain.
If you have a concern or complaint about how we have handled your personal information, please contact us first using the details in section 11. We will acknowledge your complaint and aim to resolve it promptly and fairly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
For any privacy question, request or complaint, contact:
Downs Renos (Ronnie Joon Constructions Pty Ltd)
Toowoomba, Queensland 4350
Phone: 0403 399 420
Email: downsrenos@gmail.com
We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website, and the "Last updated" date at the top shows when it was last changed. We encourage you to review it periodically.